I spoke with Maria from Neal Bracewell's office. She was kind and informative when my parents' insurance policy lapsed. I explained the medical reason for missing the renewal date and Maria showed so much compassion for the situation. She kindly spoke with the insurer, informed them of the issue and was able to get the policy reinstated!! She promptly called me back like she said she would, and gave me the good news. Maria was a lifesaver and I greatly appreciated her help!